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How pcm99 Protects Your Account Data

pcm99 keeps your Touch 'n Go eWallet, Boost and GrabPay details tied only to your account wallet, never shared beyond what a deposit or withdrawal check needs.

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DATA HANDLING STANDARDS

Cookies, Security and Data Retention

Protecting your account isn't just a password screen. We log payment references only long enough to clear a deposit or withdrawal query, keep cookies limited to session and preference data, and tie any account change to a verified request. Below is how each part works, from the moment you log in with your Touch 'n Go eWallet linked account to the point a withdrawal check closes.

Cookie Use on pcm99 Cookies keep you logged into your account wallet between sessions and remember your preferred payment chip, whether that's Touch 'n Go eWallet or Boost, so the cashier loads faster next visit.

How Long We Keep Records Transaction records tied to deposits and withdrawals, including GrabPay and DuitNow references, are kept only as long as local law or a dispute check requires, then cleared from active systems.

Account Security Steps Your login is protected by password and, where enabled, a one-time code sent to your registered number before any payment detail or withdrawal request goes through.

Requesting a Data Change You can ask us to update or remove personal details tied to your account by contacting support; we confirm the request matches your verified identity before any change is made.

PRIVACY SUPPORT PATHS

Where to Ask About Your Data

Got a question about what pcm99 holds on your account? We'd rather you ask than guess. Our support channels handle privacy questions the same way they handle a stuck deposit or a withdrawal check — directly, with someone who can pull up your account and explain what's logged against your Touch 'n Go eWallet, Boost or GrabPay reference. Here's where to go depending on what you need.

Live Chat for Data Questions Reach our support desk through live chat on the account page if you want to know what data we hold on your Touch 'n Go eWallet or GrabPay transactions tied to your account.

Email for Access Requests Send a written request if you want a copy of your account data or need a correction made to your contact details, payment reference, or verification documents on file.

Account Verification Support If a withdrawal check asks for extra documents, our support channel walks you through what's needed and how long we hold that data once the check clears.

Our Approach to Your Payment Data

pcm99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

How we treat your personal data depends on where you're accessing pcm99 from and what local law requires in that region. We collect the details you give us when you open an account — name, contact number, and the payment method you choose, whether that's Touch

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'n Go eWallet, Boost, GrabPay, DuitNow or FPX online banking through Maybank2u or CIMB Clicks. This data lets us verify your identity, process a deposit or withdrawal, and keep your account wallet working the way it should. We don't sell your data to third parties for
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marketing. Game-session data — which slots you open, how long a live baccarat table runs, or activity on Super League Sportsbook — helps us sort out account issues when they come up. Where local law in Malaysia requires us to hold transaction records for a set
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period, we do; where it lets you ask for a copy of your data or request a correction, you can reach out through the channels below. Your access to certain account features, including how verification works, depends on local law and is available where local law
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permits. Payment references — your Touch 'n Go eWallet reference, Boost transaction ID, or GrabPay confirmation — stay logged only long enough to resolve a deposit query or a withdrawal check, not indefinitely beyond that.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Policy Questions You Might Have

Here are the questions we get asked most often about how pcm99 handles your personal data, your payment references, and your account wallet. If your question isn't covered below, reach out through live chat or email and our support desk will walk through the specifics of your Touch 'n Go eWallet, Boost or GrabPay-linked account directly, including what's logged and for how long.

We collect your name, contact number, and the payment method you register, such as Touch 'n Go eWallet or Boost, along with basic session data needed to run your account wallet.

We only use payment references to confirm a deposit or withdrawal; we don't pass your Touch 'n Go eWallet or GrabPay data to outside parties for marketing.

You can request a copy or a correction of your data through support; whether full deletion is possible depends on local law and any records we're required to keep.

Payment references like your Boost transaction ID or DuitNow confirmation are logged only to resolve deposit or withdrawal checks, and login access is protected with account verification steps.

Cookies keep your session active between visits and remember your preferred payment chip, so your Touch 'n Go eWallet or GrabPay option loads without resetting each time.

Reach our support desk through live chat or email listed on your account page; we'll walk through what data we hold and how to request a change.

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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How pcm99 Protects Your Account Data

Cookies, Security and Data Retention

Where to Ask About Your Data

Privacy Policy Questions You Might Have

01 What personal data does pcm99 collect when I open an account?

02 Does pcm99 share my Touch 'n Go eWallet or GrabPay details with anyone?

03 Can I ask pcm99 to delete my account data?

04 How does pcm99 protect my payment data?

05 Why does pcm99 use cookies on the account page?

06 Who do I contact about a privacy question on my account?

Privacy Policy

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