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Terms Conditions That Govern Your pcm99 Account

These terms set out the rules between you and pcm99 — covering how your account works, how funds move through Touch 'n Go eWallet, Boost, or GrabPay, and what you can expect from us in return.

Account eligibility by local lawDeposit & withdrawal rulesTouch 'n Go eWallet, Boost, GrabPayAccount security obligationsRight to update these terms

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What These Terms Actually Cover

pcm99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to pcm99 depends on where local law permits it. If you are in a region where online gaming is restricted, these terms do not extend eligibility to you — your local law applies first. For those where access is permitted, your account is personal and

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non-transferable; sharing credentials or operating multiple accounts violates these terms. Deposits made via Touch 'n Go eWallet, Boost, or GrabPay are credited to your account wallet once the payment rail confirms the transaction — we do not hold funds outside your account balance. Withdrawals go back
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to the same wallet method used for deposit, subject to our verification step, which requires a matching account name. We keep the right to amend these terms; when we do, we post the updated version here with a revised date. Continued use after that date constitutes
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acceptance. Players in Kuantan and across Malaysia access the same terms — there is no regional carve-out within Malaysia. If any clause conflicts with applicable law in your jurisdiction, that clause is read down to the minimum extent necessary, and the rest of the terms remain
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in force.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

How to Reach Us About These Terms

If a clause is unclear or you want to flag a concern about how these terms apply to your account, our support team handles policy queries through the same channels as general account help. Identify your query as a terms-related issue so it reaches the right team member faster.

Live Chat Open the chat icon from any page on pcm99. For terms queries, type 'account terms' at the start of your message to route it correctly.

Email Support Send your terms question to our support address listed in your account dashboard. Include your registered account name and the clause you are querying.

Account Dashboard Log in, go to Account Settings, and find the Support section. You can submit a written request there and track its status without leaving the platform.

HOW WE HANDLE IT

Data, Security and Your Account Rights

These terms work alongside our privacy and security practices. Here is what we do on our end and what we ask from you in return — no abstract promises, just the actual operational detail.

Account Security

You are responsible for keeping your login credentials private. We use OTP verification on sensitive account actions — password resets and withdrawal requests both trigger a one-time code to your registered number.

Data Retention

We keep account and transaction records for as long as required by applicable law. Wallet transaction logs — including Touch 'n Go eWallet and GrabPay transfers — are retained for audit and dispute purposes.

Cookies & Session Data

Our platform uses session cookies to keep you logged in and to remember your cashier preferences. You can clear cookies via your mobile browser settings, but doing so will end your active session.

Requesting Changes

To correct account details or request a data review, contact support via live chat or email with your account name and the specific change needed. We aim to process corrections within a reasonable period.

Common Questions About These Terms

These are the questions we hear most often about how the terms apply day-to-day — covering eligibility, payments, account rules and your rights under these terms.

Access and eligibility depend on local law in your region. These terms apply where pcm99 is available under local law. If your jurisdiction restricts access, these terms do not grant you eligibility.

No. Each person may hold one account only. Duplicate accounts are a breach of these terms and may result in funds being withheld pending a review.

Contact support with your transaction reference and the amount in question. We will cross-check against the payment rail record. Disputes must be raised within 30 days of the transaction date.

We can update these terms at any time. The revised version is posted here with an updated date. Continued use after that date means you accept the changes — so check back when you see a new date.

Where any clause conflicts with applicable law, that clause is read down to the minimum extent needed. The remainder of the terms stay in force and your statutory rights are not affected.

Submit a closure request via live chat or email. Any verified balance in your account wallet will be returned to your registered GrabPay, Boost, or Touch 'n Go eWallet before the account is closed.

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